Returns & Refunds

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To start a return, email gleamvoya@outlook.com with your order number and the items you wish to return. We will respond within 2 business days and provide the return address and instructions.

Please contact us before sending any items back.

For change-of-mind or dissatisfaction returns, items should be returned in their original condition, with the original packaging and all included accessories. Please provide your order number or another proof of purchase. These conditions do not restrict your right to inspect goods under applicable law.

Order Changes & Cancellations

Please request any changes or cancellations before your order ships.

After 24 hours, fulfillment may already be underway, and we no longer accept change-of-mind cancellation requests. Once an order has shipped, we may be unable to change or stop the shipment.

You may still request a return after delivery under this policy. Your statutory cancellation rights remain unaffected.

Return Shipping

Customers are responsible for return postage for change-of-mind or dissatisfaction returns.

Please pack your items securely. We recommend using a tracked shipping service and keeping your proof of postage until your return has been resolved.

Where applicable law requires us to cover return shipping for damaged, faulty or incorrect items, we will do so.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, does not work correctly or differs from what you ordered, contact gleamvoya@outlook.com with your order number and a description of the issue.

Photos or a short video, where practical, can help us review the problem. Once the issue is confirmed, we will arrange a replacement at no additional cost, including shipping.

This replacement policy does not limit any right to a refund or another remedy available under applicable consumer law.

Refunds

For approved returns, we will initiate the refund to your original payment method within 5–10 business days of receiving and inspecting the goods. Your bank or payment provider may require additional time to credit your account.

If applicable law requires an earlier refund or allows proof of return shipment to trigger the refund deadline, that requirement takes priority.

If you have not received your refund within 15 business days after our refund confirmation, please contact gleamvoya@outlook.com.

Contact Us

For questions about your order, returns, replacements or refunds, email gleamvoya@outlook.com.

Customer care response time: within 2 business days.